Disclaimer, Terms, Privacy, Returns and Shipping policy
Last updated:8-8-2025
Disclaimer
The information provided by Tchaka LLC aka Tchakaon.com (“Company,” Our website is for general informational and educational purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.
Product Disclaimer
Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Always perform a patch test prior to full use. If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.
External Use Only
All products are for external use only. Avoid contact with eyes. Keep out of reach of children.
Personal Responsibility
By using our website and products, you acknowledge that you are doing so at your own risk. You agree that Tchaka LLC aka Tchakaon.com is not liable for any adverse reactions, misuse, or damages resulting from the use of our products.
Limitation of Liability
Under no circumstance shall Tchaka LLC aka Tchakaon.com be liable for any direct, indirect, incidental, consequential, or special damages arising out of your use of the website or products.
Contact
For any questions, please contact us at: Tchakaon@gmail.com
Terms and Conditions
By accessing this website, you agree to be bound by these Terms and Conditions.
Use of Website
You agree to use this website for lawful purposes only and not to engage in any activity that could harm the Company or its users.
Intellectual Property
All content, including logos, product names, images, and text, are the property of Tchaka LLC aka Tchakaon.com may not be used without written permission.
Product Information
We strive to ensure all product descriptions and pricing are accurate; however, errors may occur. We reserve the right to correct any errors without prior notice.
Orders & Payments
We reserve the right to refuse or cancel any order at our discretion. Payment must be received before orders are processed.
Limitation of Liability
Tchaka LLC aka tchakaon.com shall not be held liable for any damages resulting from the use or inability to use our products or website.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of your state.
Changes
We reserve the right to update these Terms at any time without prior notice.
Return & Refund Policy
We want you to love your purchase.
Returns
Due to the nature of cosmetic products, we do not accept returns on opened or used items for hygiene and safety reasons.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we will make it right.
Refunds
Approved refunds will be processed back to your original payment method.
Contact
For return requests, contact: Tchakaon@gmail.com
Shipping Policy
Processing Time
Orders are processed within 2–7 business days.
Shipping Time
Delivery times vary depending on location and carrier.
Delays
We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances.
Incorrect Addresses
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Privacy Policy
We respect your privacy.
Information We Collect
We may collect personal information such as your name, email, shipping address, and payment details when you make a purchase.
How We Use Your Information
To process orders
To communicate with you
To improve our services
Protection
We implement reasonable security measures to protect your information.
Sharing
We do not sell your personal information.
Contact
For privacy concerns, contact:
Tchakaon@gmail.com
Phone: (757) 444-2481
Address: 3801 N university Dr Sunrise Fl 3322